Help and support

Yes. We migrate cPanel sites for free within our terms, without losing your email or files.

You can request a refund of shared-hosting fees within 15 days of activation under Article 10 of our terms.

Yes. Our team answers in Arabic and English through client-area tickets around the clock, and sales on WhatsApp.

We have data centres in 9 countries including Sudan, Germany, Finland, Saudi Arabia and Oman, and we pick the right location for the service and your audience.

Yes, we move your site from cPanel for free with business hosting plans, and help you transfer the domain.

The service is activated automatically once payment is confirmed, and the login details are emailed to you.

Order the domain from the domains page, and our team tells you which details or documents the registry asks for at the time of ordering.

You can view prices in USD or SDG from the currency switch at the top, and invoices are issued in the currency you choose when ordering.

Support is available 24/7 through tickets, and you can reach us on WhatsApp.

According to the official IANA database, the Sudan Internet Society manages the .sd extension.

Yes, request the transfer from the transfer page and we will explain the steps.

Yes, any domain we register works with business email, Google Workspace or Titan.

Yes, tell us when ordering and we set the location that suits your customers, subject to plan availability.

A cloud server is a slice of a large host with guaranteed resources and easy upgrades; a dedicated server is a whole machine for you alone.

Yes, our team helps with the initial setup and with choosing the OS and control panel.

Yes, you can upgrade to a higher plan any time without moving the site.

We help prepare the server and OS. Contact us for the installation and support options available for your project.

Yes, cloud server resources can be raised when needed.

Domain, hosting and email prices update automatically from our billing system, and the final price shows in the cart before you pay.

Yes, and we help move your site when you upgrade.

Business hosting in most cases, because resources are reserved for your site and no server skills are needed.

It speeds up file and database reads, which shows clearly in stores and dynamic sites. Site speed also depends on design and caching.

Yes, the dedicated servers page has HDD, SSD and NVMe buttons that jump to plans with each type.

Yes, it suits company sites, blogs and WooCommerce stores, given suitable hosting and careful plugin management.

The control panels in our plans let you install WordPress from the app installer in minutes.

On cloud servers you have full control to install Composer and any tool. On shared hosting, contact us for what is available on your plan.

Scheduled tasks run via Cron; long-running queues work best on a VPS with Supervisor.

On a cloud server you install any version. On shared hosting you pick from the versions in the control panel.

Yes, on a cloud server, because you have full install rights.

Yes, on a cloud server, with the version your project needs.

Economy hosting supports PHP, Node.js and Python; the available versions show in the control panel.

Yes, it runs on CPU; performance depends on model size, CPU and RAM. Small models suit CPU well.

We help prepare the server, OS and Docker. Contact us for setup options for your project.

You install it with root access, or ask us to help with the initial setup.

No, Docker needs a VPS or a dedicated server.

No, the control panel makes files, email and WordPress installs easy, and the help center explains the steps with pictures.

In the client area if the domain is registered with us, or in the hosting panel if the nameservers point there. The help center has a step-by-step guide.

The client area is where you manage everything: invoices, domains, hosting and tickets. You sign in with the email address your invoices are sent to. Read the full guide

Pick by size: economy hosting for small sites, Business Class for companies and stores, managed WordPress for WordPress sites, and servers for full resources. Read the full guide

A ticket is the fastest, most reliable way to follow up an issue - answered within 24 hours at most, with an email notification. Read the full guide

To protect your services we only change the account email after verifying the owner's identity. Read the full guide

Yes. Pay with Bankak through a Cashi or Bravo wallet, or straight from those apps, and your service activates automatically. From abroad use Visa, Mastercard or the stablecoins USDT and USDC.

Bankak via Cashi or Bravo inside Sudan; Visa, Mastercard, USDT and USDC from abroad. Details are on the online payment page.

From the Bankak app via Cashi or Bravo in SDG, by bank card, or with USDT and USDC stablecoins. The online payment page explains each method step by step.

Yes, we accept Visa and Mastercard cards issued in the Gulf, plus USDT and USDC.

WooCommerce supports plugins for many payment gateways and they run on our hosting because every plan includes SSL. The gateway contract is between you and the gateway.

Yes, design is paid once; domain and hosting renew with your subscription period.

Credit keeps your services renewing automatically without chasing every invoice. Read the full guide

Both are full panels for email, files and databases. DirectAdmin is lighter and cheaper; cPanel is the most widely used with more tools.

No - hosting prices exclude the domain. You can register a new domain or use one you own during checkout.

Yes. Upgrade any time from the client area and the price difference is calculated automatically.

Yes. cPanel-to-cPanel migrations are free within the limits in our terms of service.

When traffic grows or you need guaranteed CPU and RAM so other sites never affect yours.

Yes, the plans support remote database access so your software and apps can connect.

.NET, ASP, .NET Core and PHP on Plesk, with MS SQL and MySQL databases.

Yes - it is tuned for WooCommerce with advanced caching and Redis to speed up product and cart pages.

Upgrading needs no file moves - your service switches to the new plan keeping your site and email. Read the full guide

If the site works for others but not for you, the cause is usually a temporary block on your address or your network. Read the full guide

Repeated downtime usually means the site hits the plan's resource limits (CPU, memory or I/O). Read the full guide

Your FTP details are the control panel login sent to you, or an FTP account you create in the panel for a specific folder. Read the full guide

This policy covers economy, economy plus, Business Class, Windows and managed WordPress hosting. Read the full guide

In Germany, Finland, the USA and Canada, with NVMe disks and guaranteed resources for every server.

With managed, we handle updates, firewall and middleware installs. Unmanaged gives you full root access to run it yourself.

Cloud servers are usually active right after payment; dedicated servers depend on hardware availability.

Yes - click “Order now” for add-ons, or contact us for a custom build.

A dedicated server is a whole machine with all its resources; a cloud server is a guaranteed slice of a larger machine that upgrades quickly.

A licence alone does not mean the panel is installed - the management add-on makes our team responsible for setting up and securing the server. Read the full guide

Servers are wiped shortly after they expire - always renew before the due date. Read the full guide

Listed prices are for one year; you can choose more years at checkout where the extension allows.

Yes, with the EPP code from your current company. See our step-by-step transfer guide.

You receive a renewal invoice and reminders before expiry, and the domain renews once it is paid.

No - register the domain alone now and add hosting or business email later.

Changes propagate according to the old record's TTL, from minutes up to 48 hours. Check again once the TTL has passed.

No, it is read-only. To edit records use your hosting control panel or domain management in the client area.

Usually a few hours and up to 48 hours depending on the extension and ISPs.

Some registries do not offer a public RDAP service, so only the DNS result is shown.

Under 100 ms is excellent for nearby servers; time naturally grows with geographic distance.

No. For security the tool only tests public internet addresses.

No. Owner data is privacy-protected for most extensions; we only show public, officially recorded events.

The Internet Archive does not save every site, especially new ones or sites that block archiving.

You connect them by setting the domain's nameservers to your hosting servers. The nameservers are in your hosting welcome email. Read the full guide

ICANN policy requires verifying the domain owner's email; if it is not confirmed in time the domain stops working until it is. Read the full guide

An expired domain is not deleted immediately, but every day of delay raises the cost and the risk of losing it. Always renew before the expiry date. Read the full guide

No, you only need a domain. Brq Business Email is separate from website hosting.

Yes - besides webmail you can connect it to mail programs and iOS and Android apps.

Yes, each plan includes one mailbox and you can add more when ordering or later.

Hosting email shares the website's resources; business email is dedicated, with bigger mailboxes, calendar and contacts and stronger protection.

Yes, you can use a domain you own with your Google Workspace order, or register a new one with MazinHost.

We arrange moving them to your new account; Google provides official tools to migrate data from other providers.

Yes - Outlook, Thunderbird, Windows Mail and others, plus the Gmail interface.

Any smartphone or tablet, with the official Gmail apps on iOS and Android.

Yes - create groups with moderators and members, and use the vacation responder.

Yes, we move your accounts with data intact; remaining time with the previous provider is not carried over.

Yes, prices are per account per month in US dollars; the yearly term costs less than monthly.

Mail on your company domain, like info@company.com, with strong security, spam protection and reliable inbox delivery instead of a free address - every employee or department can have their own.

It builds customer trust and strengthens your brand with every message.

Yes, a domain is all you need.

Yes, Titan offers one-click import of mail and contacts, and we help you with it.

Yes, with Titan's iOS and Android apps or any IMAP/POP3 app.

Yes, every plan includes advanced anti-spam; advanced anti-virus comes with Business and Enterprise.

Titan focuses on email with sales tools at a lower cost; Google Workspace is a full suite with Meet, Drive, Docs and more storage.

Start with p=none to monitor, then quarantine, then reject once all your legitimate mail passes.

A DKIM record depends on a provider-specific selector that cannot be discovered from the domain alone.

Use IMAP so your mail stays in sync across devices, and always use an encrypted SSL/TLS connection. Read the full guide

Most sending problems come from wrong outgoing-server settings or an old password saved in the app. Read the full guide

Large mailbox providers score each message by domain authentication, reputation and content. Correct authentication is the first step you control. Read the full guide

DV checks domain ownership only and issues in minutes. OV verifies the organization. EV is the strictest validation, suited to banks and large stores.

When you want one certificate to cover a domain and all its subdomains (shop., mail., …).

Yes, on MazinHost hosting it renews automatically before expiry as long as the domain points to the server.

Stores and companies that want organisation validation (OV/EV) or a Wildcard can see our SSL certificates.

A permanent or temporary redirect to another address shown in the Location header.

Through .htaccess, server settings or a WordPress security plugin - our support team can help.

AutoSSL issues free certificates for all domains on your account and renews them automatically, as long as the domain points to our server. Read the full guide

It depends on the site type, number of pages and features. Fill in the form and we will send a detailed quote - free and with no obligation.

We set the timeline in the quote once we understand the project; it depends on size and how quickly content is ready.

Yes. You get an easy dashboard to edit text, images and products, and we walk you through it.

Yes. The domain is registered in your name and your services appear in your own client-area account.

Yes. We redesign or move it while keeping its URLs so your Google visibility is not hurt.

Brq lets you send bulk messages under your organisation's name from a dashboard or via API, with scheduling and detailed reports. Read the full guide